Survey
Gaining feedback from your clients and prospects is vital for building and maintaining a successful customer focused business. With VersaCloud E-Survey creating, sending and analysing valuable feedback to even large groups of contacts is easy and because it is seamlessly integrated to our CRM the results can be accessed for individual contacts as well as for a specific survey.
Create surveys within the system and dispatch to groups of contacts via email using the VersaCloud E-Marketing function. The recipient follows a personal link embedded in the email to complete the survey and the system records the results which are associated with the client and can be viewed at any time.
Surveys can be used for many purposes, not just "traditional" marketing surveys. For instance, the updating of new terms and conditions can be sent to your clients and they can confirm that they have read and understood them.
Other uses include : organising events whereby a recipient can confirm attendance and indicate menu choices.
Once created a survey can be sent to recipients via the E-Marketing system.
Features
- Survey design with radio, checkbox and free format question options
- Design and dispatch surveys to your contacts via email
- Survey results are easily downloadable to a spreadsheet
- Results are historically storied and related to each contact
- Contacts can save surveys and return at any time
- Contacts start a survey by following special personal link in their email
Benefits
- More effective communication and gain valuable feedback and views from your contacts
- Data is in one location, you do not need to export information into another system to complete your surveys.
- With VersaCloud your data is accessible from all modules.
- Easy viewing and downloading of results